FAQ's

MAKING YOUR STATIONERY EXPERIENCE SMOOTH AND SIMPLE!

• Where do you ship from?

All orders are packed and shipped from Brisbane, Australia.

• Do you ship across Australia?

Yes, we ship Australia wide.

• Do you ship outside of Australia?

Yes, we ship to selected international destinations, including New Zealand, the United States, Canada, the United Kingdom, Europe, and parts of Asia.

If your country does not appear at checkout, please contact us at hello@smallstationerystudio.com.au and we'll see what we can do.

• Do you ship to the USA?

Yes, we ship to the United States.

• What are your shipping rates in Australia?

Orders are sent via Australia Post.

Australian orders under $100 are charged a flat rate of $9.95. Australian orders over $100 receive free standard shipping.

Orders are sent with tracking.

• What are your International shipping rates?

International orders are sent via Australia Post to selected countries.

Shipping rates are calculated at checkout and may vary depending on the destination, order value, parcel size, weight, and shipping option selected.

Please note that any customs duties, import taxes, tariffs, or fees imposed by the destination country are the responsibility of the purchaser. Small Stationery Studio is not responsible for parcels that are delayed, returned, rejected, or destroyed due to unpaid taxes, duties, customs charges, or import fees.

• I'm a US customer, do I need to pay any tariffs?

US customers won't need to pay any additional tariffs or import fees on delivery. Any applicable charges are included at checkout, and we take care of all tariff related costs.

• Where are your products manufactured?

The majority of our products are sourced or manufactured from Japan, China, Korea and Europe.

• How long will it take to ship my order?

We usually dispatch orders within one business day of receiving payment, provided the items are in stock.

Orders are shipped Monday to Friday, excluding public holidays.

During busy periods, including Christmas, new product launches, and sale events, dispatch may take a little longer.

• How long will it take for my order to arrive?

Australian standard post typically takes approximately 2 to 9 business days after dispatch.

Australian Express Post typically takes approximately 1 to 4 business days after dispatch, depending on your location.

International orders typically takes approximately 4 to 18 business days after dispatch, although delivery times may vary depending on your location, customs processing, local postal services, and delays outside our control. Express Post is also available.

Delivery timeframes are estimates only.

• How do I track my order?

You will receive a tracking number by email once your order has been dispatched.

If you have an account with us, you may also be able to view your order and tracking details in your order history.

• Do you combine shipping?

If your orders haven't been dispatched yet, please contact us as soon as possible. We'll do our best to combine your orders where possible and refund any excess shipping charges.

• My order is a gift, can I send it directly to the recipient? Can I include a note, greeting card or have it wrapped? 

Yes, you can definitely send your order directly to the recipient.

At checkout, please enter the recipient’s address as the postage address, and your own address as the billing address.

We can also include a handwritten note in the package. To do this, simply tick the 'this is a gift' checkbox in your cart and write your message in the note box before checking out.

We don’t currently offer gift wrapping or greeting cards. However, if you need something special, please email us at hello@smallstationerystudio.com.au before placing your order, and we’ll do our best to help.

• How do I edit or cancel my order?

Please email us at hello@smallstationerystudio.com.au within 2 hours of placing your order.

We will do our best to assist, however orders cannot be edited or cancelled once they have been dispatched.

• Can I return my order if a product is damaged or defective?

Yes. If an item arrives damaged, defective, incorrect, or not as described, please contact us as soon as possible at hello@smallstationerystudio.com.au or use the Request a Return link either in the footer or login to your account and search for your order.

Please include your order number, photos of the item and its packaging, and a brief description of the issue.

If the issue is confirmed, we will arrange a suitable solution, such as a replacement, refund, or return. Where return postage is required for a confirmed faulty, damaged, incorrect, or not-as-described item, Small Stationery Studio will cover reasonable return postage costs.

Where only part of an order is affected, postage reimbursement will apply to the affected item or items only, not the full order, unless the full order is required to be returned.

Please contact us before sending any item back so we can provide return instructions, a return label, or confirm the reasonable return postage amount.

• Can I return products if I change my mind?

Yes, change of mind returns are accepted within 30 days of delivery.

Returned items must be in brand new, unused, unopened condition, with original packaging and barcode stickers (where applicable).

Some products cannot be returned for change of mind, including opened or unwrapped products, pens, highlighters, markers, opened glue or glue dots, and notebooks, journals or sketchbooks that have been written in, marked, damaged, or used.

Return postage costs for change-of-mind returns are the responsibility of the buyer. Original postage costs are not refundable for change-of-mind returns, unless required by law.

Items returned due to a change of mind are eligible for store credit only. Store credit is available for 3 years.

If you are unsure whether your item is eligible for return, please email us at hello@smallstationerystudio.com.au before sending it back.

• How do I request a return?

You can request a return by using the Request a Return link in the footer of our website, logging into your customer account and selecting the return option next to your order, or emailing us at hello@smallstationerystudio.com.au.

• Do you have a physical store? Can I pick up my order in person?

We do not currently have a physical store or pickup service.

All orders are shipped from Brisbane, Australia.

• I couldn't find an answer here, please help!

We're always here to help. Please email us at hello@smallstationerystudio.com.au and we'll get back to you as soon as possible.