Shipping, Returns and Exchanges

SHIPPING

ORDER PROCESSING AND DISPATCH

If your items are in stock and it is not a peak period, your order will usually be dispatched within one business day of receiving payment.

We ship orders Monday to Friday, excluding public holidays.

During peak periods, including the months prior to Christmas, new product launches, and sale periods, we may receive a higher volume of orders, which can result in processing or dispatch delays. If your order is urgent, we recommend selecting Express Post at checkout for the fastest available delivery after dispatch.

SHIPPING LOCATION

All orders are shipped from Brisbane, Australia. Orders cannot be picked up in person.

AUSTRALIAN POSTAGE

Orders are shipped via Australia Post.

Australia Post Regular Parcel delivery usually takes 3 to 8 business days after dispatch, while Express Post usually takes 1 to 4 business days after dispatch, depending on your location. Delivery timeframes are estimates only and may vary due to Australia Post, public holidays, peak periods, weather events, or other delays outside our control.

Please select your preferred postage option during checkout.

Where Authority to Leave is available, your parcel may be left in a safe location without a signature. Please ensure your delivery address is secure and suitable for parcel delivery. Small Stationery Studio is not responsible for loss or theft after a parcel has been marked as delivered in accordance with the delivery instructions, except where required by law.

Australian orders over $100 receive free regular postage within Australia. Orders under $100 will be charged a flat rate of $9.95.

Free Express Post is also available once the minimum spend requirement is met.

INTERNATIONAL POSTAGE

International orders are sent by Australia Post and shipping rates are based on the total value of your order. Shipping costs and free shipping thresholds vary by destination and are calculated automatically at checkout.

These are usually delivered within 10 to 21 business days of dispatch. Delivery times are estimates only and may vary depending on customs processing, local postal services, your location, and other delays outside our control.

Please note: Any customs duties or import taxes imposed by the destination country are the responsibility of the purchaser. Small Stationery Studio is not responsible for parcels that are returned, rejected, or destroyed due to unpaid taxes, duties, or fees on the part of the buyer.

Regular international postage fees apply, with free regular shipping available once the minimum spend requirement is met. Express international postage may be available for an additional cost, with free Express shipping offered when the minimum spend requirement is met.

We are unable to mark parcels as gifts or declare a lower customs value than the purchase price.

CANCELLATIONS

To cancel an order, please email us at hello@smallstationerystudio.com.au within 2 hours of placing your order.

We will do our best to assist, however orders cannot be cancelled once they have been dispatched.

RETURNS

RETURNS & EXCHANGES

To request a return, please use the Request a Return link in the footer, log in to your customer account and select the return option next to your order, or email us at hello@smallstationerystudio.com.au with your name, order number, product name, and reason for return.

CHANGE OF MIND RETURNS

You can request a return within 30 days of delivery for change of mind.

Change-of-mind returns are accepted at the discretion of Small Stationery Studio and, if approved, will be issued as store credit only. Refunds are not provided for change-of-mind returns, unless required by law.

Returned items must be in brand new, unused, unopened condition, with original packaging and barcode stickers where applicable.

Some items cannot be returned for change of mind, including opened, unwrapped, used, damaged, personalised, customised, final sale, clearance, or downloadable/digital items.

Return postage costs for change-of-mind returns are the responsibility of the buyer. Original postage costs are not refundable for change-of-mind returns, unless required by law.

Store credit will be issued once the returned item has been received and assessed. Approved store credit will be for the purchase price of the returned item or items only and will not include original postage costs.

We recommend using a tracked postage service when returning items. Small Stationery Studio is not responsible for return parcels that are lost, delayed, or damaged in transit.

If you are unsure whether your item can be returned, please email us at hello@smallstationerystudio.com.au before sending it back.

FAULTY, DAMAGED, INCORRECT OR NOT AS DESCRIBED ITEM(S)

We carefully package every order with care. However if your order arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at hello@smallstationerystudio.com.au.

Please include your name, order number, product name, photos of the item, photos of the packaging, and a brief description of the issue.

To help us asses your claim, we may request photos of the item, packaging, and shipping label before approving a refund, replacement, or return. Please do not dispose of the item or packaging until we have reviewed your claim.

If the issue is confirmed, we will arrange a suitable solution, such as a replacement, refund, or return.

Where return postage is required for a confirmed faulty, damaged, incorrect, or not-as-described item, Small Stationery Studio will cover reasonable return postage costs. We may provide a return label, return instructions, or confirm the reasonable return postage amount before the item is posted.

Where only part of an order is affected, postage reimbursement will apply to the affected item or items only, not the full order, unless the full order is required to be returned.

For Australian and international returns, please contact us before sending any item back. If you choose to return an item using express, courier, insured, oversized, or premium postage without our prior approval, we may only reimburse the reasonable cost of returning the affected item by a regular tracked postal service, unless otherwise required by law.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts, or limits your rights or remedies you may have under Australian Consumer Law.

UNAVAILABLE ITEMS

If any item ordered online is unavailable after purchase, we'll contact you to discuss available options, including an alternative product, an expected restock timeframe, or a refund.