Shipping policy

ORDER PROCESSING & DISPATCHING

Providing your items are in stock, and during non peak seasons your order will be dispatched within 1 working day of receiving payment. We ship orders Monday through to Friday (excluding public holidays).

Please note, during peak seasons including the months prior to Christmas, new product launches, or sale periods, we receive a large volume of orders, which may result in processing or shipping delays. Please select Express Post if your order requires urgent shipping.

SHIPPING LOCATION

All orders are shipped from Brisbane, Australia. Orders cannot be picked up in person.

AUSTRALIAN POSTAGE

Orders are shipped via Australia Post. Regular post is usually received within 3 to 8 working days of dispatch, and express post within 1 to 4 working days of dispatch (depending upon location). Please select your postage option during checkout.

By accepting our shipping terms and conditions, you consent to authorising the delivery personnel to leave your parcel in a secure location without requiring a signature. Small Stationery Studio is not liable for any lost or untraceable goods.

Australian orders over $100 receive free regular postage within Australia. Australian orders under $100 will be charged a flat rate of $9.95.

Express post is available for an additional cost, with Free Express shipping offered when the minimum spend requirement is met.

INTERNATIONAL POSTAGE

International orders are sent by Australia Post and delivery rates are based upon purchase price. These are usually delivered within 10 to 21 working days of postage.

Please note: Any customs duties or import taxes imposed by the destination country are the responsibility of the purchaser. Small Stationery Studio cannot be held liable for parcels that are returned, rejected, or destroyed due to unpaid taxes, duties, or fees on the part of the buyer.

International postage timeframes are offered as a guide only, and your location will determine postage timeframes. Standard post fees apply, with free standard shipping available once a minimum spend is reached. Express post is available for an additional cost, with Free Express shipping offered when the minimum spend requirement is met.

Small Stationery Studio is not liable for any slow or delayed parcels shipped internationally.